Refund policy

Last updated: May 2026

At Vera Monde, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.

1. Eligibility for Returns

Returns or replacements are only applicable in the following cases:

  • Damaged product received
  • Wrong product delivered
  • Product received in defective condition
  • Missing items in the package

Return requests must be raised within 48 hours of delivery.

2. Non-Returnable Conditions

Returns or refunds will not be accepted for:

  • Change of mind
  • Personal fragrance preference or scent expectations
  • Minor packaging variations
  • Products damaged due to misuse, improper storage, or mishandling
  • Opened, heavily used, or tampered products
  • Orders placed during clearance sales, special promotions, or limited-time campaigns unless the item is damaged or incorrect

3. Unboxing Video Requirement

An unboxing video is mandatory for claims related to:

  • Damaged products
  • Missing items
  • Wrong product delivery
  • Tampered packaging

Claims without proper video proof may not qualify for replacement or refund.

4. Return Approval Process

Once your request is reviewed and approved, our support team will arrange a reverse pickup where applicable.

Products must be returned in original packaging along with all labels, invoices, accessories, and complimentary items.

Products returned in damaged, used, leaking, or incomplete condition may be rejected.

5. Replacement Policy

Eligible replacements will be processed after the returned item passes quality inspection.

Replacement availability is subject to stock availability.

If the requested replacement product is unavailable, store credit or refund may be offered at the discretion of Vera Monde Private Limited.

6. Refund Process

After receiving and inspecting the returned item, eligible refunds will be processed within 5 to 7 business days.

Refund timelines may vary depending on banks, payment providers, and the original payment method.

Refunds for Cash on Delivery orders may be processed through bank transfer or store credit.

7. Cancellation Policy

Orders can only be cancelled before dispatch.

Once dispatched, cancellation requests cannot be accepted.

Approved prepaid cancellations may be subject to deduction of payment gateway charges, shipping charges, and transaction fees.

8. Failed Delivery & Refused Orders

If an order is refused at the time of delivery or returned due to customer unavailability or incorrect address details, shipping and return handling charges may be deducted from the refund amount.

9. Fraud Prevention

Vera Monde Private Limited reserves the right to refuse refund or replacement requests in cases involving suspected misuse, abuse, excessive return behaviour, or fraudulent activity.

10. Contact Information

For return or refund related assistance:

Email: info@veramondelifestyle.com
Phone / WhatsApp: +91 880914 06522

Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM